Technical Support Engineer - Taipei (GRLTW202209040)

GRL seeks a full-time Technical Support Engineer - Taipei

Date:  Oct. 19, 2022
City: Taipei
Position Code: GRLTW202209040

 

About the role
We are looking for an enthusiastic CRM Support Engineer. The right candidate will have working experience of maintaining CRM systems and supporting users for new requirement on CRM. Bridge CRM system to other management system like PM / ERP / FIN / Reporting systems. In this role, you will communicate closely with technical and non-technical members of the business to resolve issues on time using analytical and programming skills to provide remediation plans forward.

Responsibilities:

  • Coordinate with different teams on the integration points and bring resolution to the problems
  • Assisting internal user in troubleshooting code, integration, and implementation of CRM
  • Understand the business complexity and provide resolution/workaround to the users problems
  • Support ongoing CRM administration (create accounts/profiles, workflow, approvals, reports, dashboards, etc.).
  • Provide minor changes in the code/configuration and able to deploy them
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
  • Link up CRM with other automation tool and platform to stream the data flow from end to end
  • Ability to work with teams across multiple time zones

Qualifications:

  • Bachelor's degree in computer science or an IT-related field
  • Field knowledge in CRM system or Hubspot is preferred
  • 5+ years of experience working on IT / CRM related
  • Exhibit analysis, problem resolution, judgment and decision-making skill s in order to assist internal user with their technical issue.
  • Web application development or Auto test experience on .NET/C#/C++/Java and other programming languages.
  • Past experience of Support Professional in IT field or IT Technical Consultant is preferable.
  • English Language: confident in reading, writing and speaking.

About GRL

Headquartered in Silicon Valley with over 360 staff in 9 countries, GRL is the world leader in testing and related engineering services to help hardware product developers integrate the latest digital connectivity and smart charging technologies. GRL is a unique and exceptional institution. We serve customers of all sizes from a diverse range of industries including bleeding-edge cloud computing, mobile, and autonomous driving. We support product development at all stages of the value chain, from chips to end products, and help our customers validate the full system stack, from physical layer to protocol to application layer to ensure robust performance and interoperability.

We do much more than test: we guide, consult, analyze, troubleshoot, and present useful insights to help our customers improve product performance and ensure successful market adoption. We work closely with early adopters, standards committees, and leading test equipment manufacturers to develop test methodologies and early test solutions, providing “glue” that brings technology ecosystems together. We stay at the forefront of these technologies and bring insiders' know-how and hands-on expertise to our customers. Maintaining our leadership requires staying at the technical leading edge, a relentless focus on execution and quality, and, most importantly, the very best people.

 

GRL offers competitive salary and benefits.
GRL is an Equal Opportunity Employer.
 

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