GRL seeks an exceptional Technical Account Director
Date: May 21, 2024
City: Santa Clara
About GRL
Headquartered in Silicon Valley with over 360 staff in 9 countries, GRL is the world leader in testing and related engineering services to help hardware product developers integrate the latest digital connectivity and smart charging technologies. GRL is a unique and exceptional institution. We serve customers of all sizes from a diverse range of industries including bleeding-edge cloud computing, mobile, and autonomous driving. We support product development at all stages of the value chain, from chips to end products, and help our customers validate the full system stack, from physical layer to protocol to application layer to ensure robust performance and interoperability.
We do much more than test: we guide, consult, analyze, troubleshoot, and present useful insights to help our customers improve product performance and ensure successful market adoption. We work closely with early adopters, standards committees, and leading test equipment manufacturers to develop test methodologies and early test solutions, providing “glue” that brings technology ecosystems together. We stay at the forefront of these technologies and bring insiders' know-how and hands-on expertise to our customers. Maintaining our leadership requires staying at the technical leading edge, a relentless focus on execution and quality, and, most importantly, the very best people.
About the role
As the North America Technical Account Director, you will report to the North America General Manager and be responsible for all aspects of the account development and sales process, executing and managing our customer demands. In this hands-on role, you will ensure the highest standards of quality and service excellence that are the foundation of our customers’ trust and GRL’s growth. Supported by a team of highly capable engineers working globally in state-of-the-art laboratories, you will drive achievement of our growth targets and company objectives. You will lead project scoping, budgeting, pricing and planning for complex, multi-faceted test, debugging and product design consultation projects and test automation solutions needs with a wide range of customers, products, and technologies.
Responsibilities
Responsibilities include:
- Develop and execute account development and sales plan to achieve business goals.
- Build close relationships with our clients and provide expert professional advice to help them meet their product goals and access their target markets.
- Identify and develop new customer accounts.
- Act as a GRL solutions & services expert to provide technical guidance to our customers; define services scope of work and solutions requirements.
- Serve as main contact for customer problem solving; analyze and facilitate resolutions involving the right GRL technical personnel.
- Follow and feedback market dynamics and competitor status. Recognize market and technology trends in consultation with the GRL leadership team.
- Manage order intake, customer projects follow up, and accounts receivable tracking for assigned accounts.
- Execute a fluent process from inquiry till customer satisfaction.
Candidates may be located anywhere in North America. Candidates located East of the Rocky Mountains and/or with experience managing “internal customers” are encouraged to apply. 20-30% travel within North America expected.
Key Qualifications
- Demonstrated strong leadership and management skills. Strong project/program management experience a big plus.
- Technical understanding of digital connectivity and charging technologies (for example, USB, Ethernet, PCI Express, WiFi, Bluetooth, etc.) a big plus.
- At least 3-5 years’ experience in electronics test and measurement, semiconductors, or regulatory testing/certification highly preferred.
- Understanding of electronics hardware design concepts and testing a big plus.
- Proven engineering problem-solving mindset with strong attention to detail.
- Proven track record in customer relationship development and management with strong focus on technical sales and customer service.
- Learning spirit and strong execution ability. Flexible for travel, well-organized, and a team player.
- B.S. required. B.S./M.S. in electrical and electronic engineering or similar technical field preferred.
- Fluency in English and US work authorization required.
